Flowers4U.co.za : satisfaction infraction / Claire Beswick, Yvonne Saini.
On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines&...
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| Main Authors: | , |
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| Format: | Ebook |
| Language: | English |
| Published: |
London :
Wits Business School,
2018.
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| Series: | SAGE Knowledge. Cases.
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| Subjects: | |
| Online Access: | SAGE |
| Summary: | On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines' Day. Quinn wondered how best to respond. |
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| Item Description: | Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School. |
| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 1526465736 9781526465733 |