The multi-sourcing journey of a European retailer : a roller coaster ride or smooth sailing? / Albert Plugge.
During the last decade, the scope of IT outsourcing arrangements evolved from a dyadic client-vendor relationship to a multi-sourcing environment characterized by sourcing inter-dependent services from multiple vendors. This case study addresses the journey of a large client firm in the retail secto...
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| Format: | Ebook |
| Language: | English |
| Published: |
London :
Journal of Information Technology Teaching Cases,
2020.
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| Series: | SAGE business cases.
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| Subjects: | |
| Online Access: | SAGE |
| Summary: | During the last decade, the scope of IT outsourcing arrangements evolved from a dyadic client-vendor relationship to a multi-sourcing environment characterized by sourcing inter-dependent services from multiple vendors. This case study addresses the journey of a large client firm in the retail sector who experienced that managing a multi-sourcing arrangement differs significantly from managing bilateral (i.e. dyadic) relationships. The journey consists of three phases: the initiation phase (2008-2010), which can be characterized as stressful and intense; the adaption phase (2010-2012); and the stabilization phase (2012-2015). The case describes actual situations along the journey, including the client's previous experience, the deal making, the challenges and conflicts faced by the client and their vendors, and the strategic change toward a collaborative type of multi-sourcing arrangement. |
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| Item Description: | Originally Published InPlugge, A. (2020). The multi-sourcing journey of a European retailer: A roller coaster ride or smooth sailing?. Journal of Information Technology Teaching Cases, 10(1), 19-28. |
| Physical Description: | 1 online resource : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 1529762197 9781529762198 |