User experience is brand experience : the psychology behind successful digital products and services / Felx van de Sand [and others].
This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the...
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| Main Author: | |
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| Other Authors: | , , , |
| Format: | Ebook |
| Language: | English German |
| Published: |
Cham :
Springer,
2020.
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| Series: | Management for professionals.
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| Subjects: | |
| Online Access: | Springer eBooks |
| Summary: | This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the uniqueness of each brand and its identity so as to design pleasurable and high-quality user experiences. Combining insights from science and practice, the authors present a strategy for using interaction patterns, visual appearance, and animations to validate the actual brand values that are experienced by users while interacting with a digital product. Further, they introduce a 'UX identity scale' by assigning brand values to UX related psychological needs. The method applied is subsequently backed by theoretical concepts and illustrated with practical examples and case studies on real-world mobile applications. |
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| Physical Description: | 1 online resource (xxii, 171 pages). |
| ISBN: | 3030298671 9783030298678 303029868X 9783030298685 |