Smart service systems, operations management, and analytics : proceedings of the 2019 INFORMS International Conference on Service Science / Hui Yang, Robin Qiu, Weiwei Chen, editors.
This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highl...
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| Corporate Author: | |
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| Other Authors: | , , |
| Format: | Ebook |
| Language: | English |
| Published: |
Cham, Switzerland :
Springer,
[2020]
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| Series: | Springer proceedings in business and economics.
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| Subjects: | |
| Online Access: | Springer eBooks |
| Summary: | This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. |
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| Physical Description: | 1 online resource (viii, 403 pages) : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 3030309673 9783030309671 3030309665 9783030309664 |
| ISSN: | 2198-7246 |