Timeshare industry leadership and human resource implications of employee and guest satisfaction / Thomas A. Maier, Dogan Gursoy.
Kalalau Timeshare/Vacation Ownership Inc. was founded in 2001 and currently owns, operates and manages 30 resorts across 8 states in the US. At the annual strategic conference the CEO of Kalalau Timeshare/Vacation Ownership Inc. wants a closer examination of a few key factors associated with company...
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| Main Authors: | , |
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| Format: | Ebook |
| Language: | English |
| Published: |
London :
International CHRIE,
2013.
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| Series: | SAGE Business Cases.
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| Subjects: | |
| Online Access: | SAGE |
| Summary: | Kalalau Timeshare/Vacation Ownership Inc. was founded in 2001 and currently owns, operates and manages 30 resorts across 8 states in the US. At the annual strategic conference the CEO of Kalalau Timeshare/Vacation Ownership Inc. wants a closer examination of a few key factors associated with company performance; employee satisfaction, customer satisfaction and facilities maintenance. Students are asked to examine the data on employment and staff satisfaction and make strategic recommendations for how Kalalau Inc. should proceed. |
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| Item Description: | Originally published in : Maier, T. A., & Gursoy, D. (2013). Timeshare industry leadership and human resource implications of employee and guest satisfaction. Journal of Hospitality & Tourism Cases, 2(3), 53-60. |
| Physical Description: | 1 online resource : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 1529711770 9781529711776 |