Cybersecurity and privacy concerns during the Covid-19 crisis - a systematic literature review : [a dissertation submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business (MBus), 2022] / Gayatri Sharma ; supervisor: Farkhondeh Hassandoust.
During the Covid-19 pandemic, individuals have significantly increased their internet use, with many organisations adopting the work from home (WFH) model. Criminal and malicious actors thus have greater opportunities to engage in online criminal activities. Cybersecurity issues and challenges and p...
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| Format: | Ethesis |
| Language: | English |
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| Online Access: | Click here to access this resource online |
| Summary: | During the Covid-19 pandemic, individuals have significantly increased their internet use, with many organisations adopting the work from home (WFH) model. Criminal and malicious actors thus have greater opportunities to engage in online criminal activities. Cybersecurity issues and challenges and privacy concerns during the Covid-19 crisis have impacted organisations and individuals in several ways. This study aimed to explore the main cybersecurity issues during this pandemic from individual and organisational perspectives and privacy concerns about Covid-19 contact tracing applications. This research adopted a systematic literature review method to answer two research questions: What cybersecurity and privacy concerns have emerged during the Covid-19 crisis? What have been the global impacts of cyberattacks and privacy concerns during the Covid-19 crisis on organisations and individuals? In response to these questions, the study sought to aggregate and highlight the most important themes centred on cybersecurity challenges and privacy concerns during the Covid-19 crisis. The findings of this study reveal six themes: types of cyberattacks, security issues around working from home, the industries most impacted by Covid-19 (healthcare and financial), individuals' privacy concerns about contact tracing applications, government policies targeting security and privacy concerns, and mitigation measures used against cybercrime along with recommendations addressing individuals' privacy concerns. The findings reveal that cybercrime has increased during the Covid-19 global crisis, and various industries have been impacted - particularly healthcare and financial. The findings also show that individuals are often reluctant to utilise contact tracing applications due to privacy concerns. Government policies have been implemented by various countries to address these privacy concerns. It was important to carry out this research as Covid-19 remains a global challenge, with increased use of the internet to access information and resources, and many people are working or studying from home. This increase in internet usage has provided hackers with a greater opportunity to commit cybercrime and harm organisations. Also, the use of Covid-19 tracing applications has raised privacy concerns among individuals. This study contributes to practice by highlighting the main organisational cybersecurity issues and privacy concerns of individuals. Furthermore, mitigation measures are recommended to alleviate security concerns which will help organisations, individuals, and policymakers to create policies and guidelines that respond to the ongoing Covid-19 crisis and any future crisis. Author supplied keywords: Cyberseurity; Covid-19; Work from home; Privacy concerns; Contact tracing; Government policies; Cybercrime. |
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| Physical Description: | 1 online resource |
| Bibliography: | Includes bibliographical references. |